Volunteer 101

Committee Descriptions

* Denotes committees that will work before, during, and/or after Championship Week.

Administrative/Office Support* - Assist PGA TOUR staff with general office duties prior to and throughout Championship Week. Duties include answering telephones, taking ticket orders, preparing mailings, maintaining the front office and greeting office guests. Volunteers are needed beginning in February. Every volunteer on this committee will work a minimum of 6 half day shifts. Shifts are half or full days and typically start at 7am and end at 6pm during tournament week. Shifts are shorter leading up to the event.

Admissions/Ambassadors – Act as a welcoming team and customer service for spectators. Greet and help direct spectators in various locations on and off course. Scan tickets using Ticketmaster equipment at each entrance. Assist in distributing spectator guides. Shifts typically follow gate times.

Caddie Registration* - Supervise caddie registration and lounge area, check credentials, distribute and collect caddie bibs and towels.

Corporate Hospitality - Host corporate sponsors in hospitality areas by checking patrons for proper credentials, meeting and greeting guests and provide Championship information. Check hospitality venues each morning and report any issues to Committee Chairman (i.e. cleaning, televisions, A/C). Shifts are half or full days and typically start at 8am and end at 6pm.

Evacuation - Assist in preparation and execution of evacuation during extenuating circumstances (i.e. inclement weather, matches which do not finish on hole 1 or 18, etc.). Shifts typically follow tee times. Volunteers must be at least 25 years old.

Golf Carts * - Responsible for cart set-up and distribution prior to and during Championship Week. Committee also ensures carts are returned and charged at the end of each day. Shifts are half or full days and typically start at 6am and end at 8pm.

Honorary Observer Management – Help to coordinate the honorary observer program in which selected guests are granted access to walk inside the ropes with each match. Assist with credential and uniform distribution/exchange, review specific guidelines and restrictions with each guest prior to their tee time, and manage photo process at the 1st tee. Shifts typically start at 7am and end at 3pm.

Lasers - Operate tripod mounted lasers at greenside tower locations and designated landing areas. The statistical data collected is downloaded to ShotLink.com. Training is provided by the PGA TOUR but previous experience is appreciated. Lasers are expected to work FULL DAYS throughout the Championship Week. Additional information can be found at ShotLink.com. Shifts typically follow tee times, but vary by hole.

Leaderboard - Track player practice and competition rounds and manually update the bracket/leaderboard with player locations and match scores. Shifts typically start at 7am and end at 6pm.

Marshals - Responsible for crowd management, gallery noise control and player movement. Marshals are expected to work FULL DAYS throughout the Championship Week. Volunteers will be assigned to a specific hole for the week with a limited group used as roving marshals. Shifts typically follow tee times, but vary by hole.

Media Center - In conjunction with the PGA TOUR media representatives, oversee general operation of media center including media registration. Assist with special media needs during Championship Week.On Course Shuttles - Provide cart transportation for volunteers to and from volunteer HQ/assigned positions. This committee will also provide cart transportation for disabled spectators to and from the bus drop at the main entrance and disabled parking to designated areas on the golf course. Please note, volunteers on this committee will most likely be driving a 6-passenger golf cart. Shifts are half or full days and typically start at 6am and end at 8pm. Volunteers must be at least 25 years old.

Player Shuttles - Provide cart transportation for players and caddies to/from specific areas determined and approved by rules committee. Shifts are half or full days and typically start at 8am and end at 5pm. Volunteers must be at least 25 years old.

Player/VIP Transportation * - Inventory and inspect vehicles allotted to Championship and track cars assigned to players and VIP’s. Courtesy car drivers will transport players and VIP’s to and from Austin Country Club, Host Hotels, Austin Bergstrom International Airport and/or other destinations before, during, and after the Championship. Shifts typically start at 6am and end at 8pm. Volunteers must be at least 25 years old.

Practice Areas* – Set-up and maintain the practice facility for the players by stocking and distributing practice range balls, drinks, snacks, etc. Provide gallery control of the practice areas and regulate access for the contestants and officials.

Special Events* - Assist with the coordination, set-up, tear-down, registration and operations for all special events prior to and during tournament week. Events include but are not limited to: Media Day, Volunteer Appreciation Party, Draw Show, Executive Women’s Day, Am-Am golf outing, Corporate Cup, and others TBD.

Standard Bearers - To accompany each group of players with a standard that bears their names and the match status. Due to the match play format, most volunteers will be needed Wednesday – Friday with a limited number required on the weekend. REQUIRES A LOT OF WALKING – LIMITED TO SELECT YOUTH VOLUNTEERS ONLY.

Supply Distribution - Distribute spectator guides and pairing sheets, incoming packages from FedEx, UPS, DHL, etc. and other goods to various locations throughout the course by golf cart. Distribute on course refreshments for players and staff. Shifts are half or full days and typically start at 6am and end at 8pm. HEAVY LIFTING REQUIRED.

Volunteer Headquarters & Uniform Distribution* - Inventory and distribute volunteer apparel and package contents. Responsibilities include management of uniform distribution, apparel exchanges, sales and returns. Uniform Distribution will take place in the weeks prior to Championship Week. Within volunteer headquarters, an area for the exclusive use of credentialed and working volunteers, this committee will assist in selling merchandise and volunteer check-in. Shifts are half or full days and typically start at 6am and end at 6pm. (Volunteers work weekends prior to Championship week)

Volunteer Services - Assist volunteers with on course needs and distribute various goods throughout the course by golf cart. Shifts are half or full days and typically start at 6:30am and end at 8pm. HEAVY LIFTING REQUIRED.

Walking Scorers - Walk with a match to keep statistics and hole-by-hole records for each player. Due to the match play format, most volunteers will be needed Wednesday – Friday with a limited number required on the weekend. REQUIRES A LOT OF WALKING. PREVIOUS EXPERIENCE STRONGLY PREFERRED.

Will Call - Work in conjunction with PGA TOUR staff in operating an off course ticket sales office along with a pick-up and drop-off location for last-minute ticket requests. Shifts are full or half days and typically follow will call hours and gate times.